FAQs
FAQs (Frequently Asked Questions.)
The DC Wave™ Team Are Here To Help!
Please skim through our FAQ section first before asking a question via e-mail. Most of your questions are already answered here
If you have any questions for/about us after reading the FAQ, or you just want to leave feedback. You can do so by sending an E-mail to dcwavestore@gmail.com
We do not ask this to be a pain, but rather to get your questions asked quicker!
FAQS
Placed An Order but Made a Mistake on Your Order and Noticed Last Minute?
"I SEE I ORDERED THE WRONG SIZE, CAN I STILL CHANGE THIS"?
Yes you can, In a Timely matter so it has to be quick. Once your order is being shipped, unfortunately we cannot change the order anymore. So if you need a change of size, contact our support team ASAP via dcwavestore@gmail.com
Please Do not forget to mention your order number and items your referring too in order when contacting our support team.
I SEE I USED THE WRONG ADDRESS, CAN I STILL CHANGE THIS?
As long as your item is not shipped yet, we can still change this in our back end system. Please mail us the correct address and your order number to dcwavestore@gmail.com and we will take care of it. Unfortunately if items is shipped there is nothing we can do. Double check shipping address please before placing order.
I CHANGED MY MIND, CAN I STILL CANCEL MY ORDER?
As long as your items are not shipped out yet, you can still cancel your order. When your item is "shipped" we cannot cancel anymore since they are already on the way. To cancel your order mail us at dcwavestore@gmail.com and Subject "Cancel Order" and Use "Cancel order with Valid #ORDERNUMBER" and we will address the situation
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Please See the Shipping Policy for More Information on TheDCWave Store Shipping Concerns.
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Please Look Through our FAQ Page first before asking a question if your question still havent been answer please email US Via E-Mail, Located Below and If You Have Any Concerns then feel free to email or call us.
Our DC Wave Management Team Will Get Back With You With A Email Back or Call Back Within 24 Hours Our Less. Thank You Have A Great Day.
DCWave ™ Store Hours (Open 24/7) Via ShopDCWave.Com
DCWave ™ Customer Service Hours
- Monday Through Friday 10am - 5pm
- Saturday & Sunday 12pm - 2pm-
Contact Us Via Email at DCWaveStore@gmail.com
Contact Number: (757) 726-7388
For A Quicker and Easier Responds Send Any Concerns To Our DC Team.
DCWaveStore@gmail.com
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Thank You For Shopping With TheDCWave ™
About Us
OUR STORY
We Are a Family Run Black Owned Business We Created a Manifestation Brand Based on Dreams and Creations, Dayshon CEO/Founder of TheDCWave™ Chyna Co Founder and and Vice President of TheDCWave™. My Wife and I Created a Business Dedicated to Our 3 Beautiful Girls (Mia, Milani & Nyla). One thing that Kept our family going and motivated through our journey. That's Manifestation Talking and Bringing Things Into Existence, Creating Dreams and Manifesting our Lives Leading To Generational Wealth for Our Beautiful Girls. Our Satisfaction is our Priority.